The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage : $17.00 hourly
Qualifications:
Demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship-building and leadership skills. Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts:
About Us:
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. The Hertz Corporation is one of the largest worldwide airport general-use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT:...Job Summary As the Network Engineering Intern you will be front and center, hands-on, and contributing your creative energy from the moment you arrive through the course of this experience. You will take part in meaningful work and real-life projects that will help...
...Job Description The Associate Network Engineer is responsible for supporting the operation, reliability, and day-to-day maintenance of... ...switches and/or routers through academic coursework, labs, internships, or professional experience Experience running, terminating...
...Occupational Therapist (OT) School Based. South Holland, IL (near Chicago / Calumet City). $63$66 per hour | 20252026 School Year. AB Staffing is seeking an Occupational Therapist (OT) for a school-based assignment in South Holland, Illinois for the 20252...
...Jewelry Consultant (Part Time) - Washington, D.C. Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-...