Technical Writer (Remote Opportunity) Job at VetsEZ, Philadelphia, PA

RkJxQ1pGZzJFSlZTSHpBMXRJUzltVmtM
  • VetsEZ
  • Philadelphia, PA

Job Description

VetsEZ is seeking a Technical Writer to support the VA Health Connect initiative, which is modernizing clinical contact centers for the Department of Veterans Affairs. This role is responsible for creating and managing clear, accurate, and user-friendly release notes and technical documentation that support CRM system deployments and updates. The ideal candidate will collaborate across technical, implementation, and communications teams to ensure timely, complaints, and effective communication to the field.

The candidate must reside within the continental US.

Responsibilities

  • Develop and publish CRM release notes, translating technical content for non-technical users.
  • Review Jira tickets and technical documentation to identify key updates and enhancements.
  • Coordinate approvals with IT, implementation teams, and government stakeholders.
  • Collaborate with Outreach/Communications teams for timely release distribution.
  • Maintain version control and documentation archives.
  • Continuously refine release note templates, content quality, and delivery processes.
  • Ensure compliance with internal standards and VA requirements
  • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

  • Bachelor’s degree in English, Technical Communication, IT, or related field
  • 2+ years of experience in technical writing for software, IT, or CRM environments.
  • Skilled in translating technical concepts for diverse audiences.
  • Proficient with Jira and documentation/version control tools.
  • Excellent written communication and cross-functional collaboration skills.
  • Strong attention to detail and ability to manage multiple deadlines.
  • Familiarity with Agile methodologies and release processes.

Additional Qualifications

  • Experience supporting federal clients or regulated environments.
  • Knowledge of CRM platforms (Salesforce).
  • Experience with content management systems (SharePoint).
  • Technical writing or Agile certification a plus.
  • Ability to obtain Federal Government clearance.

Benefits

  • Medical/Dental/Vision coverage
  • 401k with Employer Match
  • PTO + Federal Holidays
  • Corporate Laptop
  • Training and development opportunities
  • 100% Remote Opportunity

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.

Job Tags

Remote work,

Similar Jobs

West Central Planning & Development District

Experienced Door Installer Job at West Central Planning & Development District

 ...Position Overview: Were looking for a skilled and dependable Door Installer with hands-on experience in installing and maintaining steel and aluminum doors, frames, and related hardware. Ideal candidates will have a strong construction background, particularly with... 

Freeport McMoRan

Fixed Plant Maintenance - Industrial Mechanic (or) Repair Job at Freeport McMoRan

 ...and their families can reconnect with nature through hiking, fishing, camping, hunting and numerous parks. The company offers several...  ...construction) or a combination of education and experience in industrial mechanical repair and maintenance. Must have completed... 

Jobright.ai

Marketing Assistant, Entry Level Job at Jobright.ai

 ...from employers you can trust. Job Summary: Yonex USA specializes in producing technologically advanced sports equipment for various sports. The Marketing Assistant will support the planning, execution, and tracking of marketing campaigns focused on tennis and pickleball... 

Gulfstream Strategic Placements, LLC

HVAC Preconstruction Manager Job at Gulfstream Strategic Placements, LLC

 ...HVAC Preconstruction Manager position at large mechanical and plumbing construction company We are a large growing mechanical contractor that works on many large mechanical hvac and plumbing projects. This is a full-time position with great benefits, retirement package... 

Candid Health

IT Specialist Job at Candid Health

 ...Candid Health is seeking a new engineer for our TechOps Team. In this role, you'll work to enable teams of engineers and operators in tackling some of the hardest and most meaningful problems in the US healthcare system. Youll be responsible for owning the technical ecosystem...